FAQ

Shipping & Delivery

What countries do you ship to?

We currently ship across Canada. Shipping rates and delivery times vary by location and product weight.

How long does delivery take?

Most orders ship within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. Products fulfilled by our supplier partners may have different timelines, which will be noted at checkout.

Do you offer local pickup?

Local pickup options may be available depending on your location. Check at checkout to see if this option is available for your order.

How are fragile items like grow lights packaged?

We use specialized packaging for all lighting and delicate equipment to ensure safe delivery. Items are double-boxed with protective materials.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Equipment must be unopened and in resalable condition.

How do I start a return?

Contact us through your account or email with your order number. We'll provide return instructions and a prepaid label for eligible returns.

Can I return products from your supplier partners?

Products fulfilled directly by our suppliers follow their specific return policies. Contact us and we'll coordinate the return process with the supplier.

Supplier Partner Products (Shopify Collective)

What does "Ships directly from supplier" mean?

Some products in our catalog are shipped directly from our trusted supplier partners to you. This allows us to offer a wider selection without stocking every item ourselves, often resulting in faster delivery and fresher inventory.

How do I know if a product is fulfilled by a supplier?

Product pages and checkout will indicate when an item ships directly from a supplier partner. You'll see clear fulfillment information before completing your purchase.

Will I receive multiple shipments?

If your order contains items from both our warehouse and supplier partners, you may receive separate shipments with individual tracking numbers. Each shipment will be tracked separately in your order confirmation.

Are supplier-fulfilled products covered by the same guarantees?

Yes! All products meet our quality standards regardless of fulfillment source. We stand behind every item and will handle any issues with supplier-fulfilled products on your behalf.

Can I return supplier-fulfilled items?

Absolutely. Contact us with any return requests and we'll coordinate with the supplier to process your return.

Why do you use supplier partners?

Partnering with specialized suppliers lets us offer you the best selection of hydroponics equipment and supplies while maintaining competitive pricing and ensuring product freshness, especially for nutrients and growing media.

Product Guidance

I'm new to hydroponics - where should I start?

We recommend starting with a complete starter kit that includes growing medium, basic nutrients, and pH testing supplies. Browse our beginner-friendly collections or contact us for personalized recommendations.

How do I choose the right nutrients for my plants?

Nutrient needs vary by plant type and growth stage. Check product descriptions for recommended applications, or reach out with details about what you're growing for tailored advice.

What lighting do I need for different growth stages?

Vegetative growth requires blue spectrum lighting (5000-7000K), while flowering benefits from red spectrum (2700-3000K). Full-spectrum LEDs work well for all stages.

Are your products compatible with each other?

Most standard hydroponic components are cross-compatible. Check product specifications or contact us if you're unsure about compatibility between systems.

Ordering & Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay. Shop Pay offers the option to pay in installments on eligible orders.

How can I track my order?

You'll receive a tracking number via email once your order ships. You can also track orders through your account dashboard.

Do you offer bulk or wholesale pricing?

Do I need an account to place an order?

You can checkout as a guest, but creating an account lets you track orders, save addresses, and access your order history.

Technical Support

Do you provide setup instructions?

Most products include manufacturer instructions. We also offer setup guidance - contact us with specific questions about your equipment.

What if my equipment arrives damaged or defective?

Contact us immediately with photos of the damage. We'll arrange a replacement or refund and handle any warranty claims with manufacturers.

How long are product warranties?

Warranty coverage varies by manufacturer and product type. Check individual product pages for specific warranty information, typically ranging from 1-5 years for equipment.

About Our Store

Where do your products come from?

We stock our own inventory and partner with trusted suppliers through Shopify Collective to offer you the widest selection of quality hydroponics and gardening supplies.

What makes your store different?

We specialize exclusively in hydroponics and indoor growing, offering expert product curation, detailed guidance, and reliable fulfillment across multiple channels.

How can I contact customer support?

Reach us via email, live chat on our website, or through your account dashboard. We typically respond within 24 hours during business days.